Refund policy

COLORVAULT RETURN AND REFUND POLICY

ColorVault sells downloadable digital products. No physical item is shipped.

Once a file is available to access or download, we generally do not refund change-of-mind or accidental purchases. This does not limit your rights under applicable law.

If a download link fails, a file does not open, or the file is missing content or materially different from its description, email loganbowman33@gmail.com with your order number and a description of the problem. We’ll try to fix it or provide a working file. If we cannot resolve a verified problem, we’ll offer a refund or another remedy required by law.

For duplicate charges or other billing errors, email us at the same address with your order number. Approved refunds go to the original payment method; timing depends on your bank or payment provider.